Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marryheat03@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marryheat03@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marryheat03@gmail.com.

You may request a return within 30 days of receiving your order. To be eligible, your item must be returned in its original condition, unworn or unused beyond what is reasonably necessary to inspect it, with all accessories and original packaging included.

To start a return, contact us at [your support email] with your order number and reason for the return. Please do not send your item back without contacting us first.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your MarryHeat is damaged, defective, contact us as soon as possible with photos of the issue so we can review it and make things right.

Refunds

Once your return is received and inspected, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to process the refund.

Return Shipping

Unless the product arrived damaged, defective, return shipping costs are the responsibility of the customer. Original shipping charges, if any, are non-refundable.

Non-Returnable Items

Items that have been damaged through misuse, altered, washed contrary to the care instructions, or returned without the included electrical components/accessories may not qualify for a refund.

Order Cancellations

If you need to cancel or change your order, contact us as quickly as possible. Once an order has been processed or shipped, we may be unable to cancel it.